I hope that you enjoy browsing through Mystic Swan Jewelry. I offer inspired designs that are expertly crafted and if you decide to make a purchase I want you to be as pleased with my creations as I am. Orders are usually filled in 2-5 business days (I am often away from my studio on weekends) if you need something mailed more quickly please contact me and I will let you know if it is possible. If you have any questions on a specific piece or on my work in general please contact me.
If you see something you love and it's outside of your budget contact me; while I don't lower my prices or have sales I can work out a payment plan for you and have done this for many of my customers.
United States Orders -- all orders will be mailed via USPS First Class Mail. Unless you are having your item customized most orders arrive within a week.
International Orders -- most orders are mailed via USPS Frist Class Mail, there may be exceptions for some countries depending on their regulations. On average expect a delivery time of approximately 1-3 weeks, however, there have been times when it's taken as long as 6 weeks for a package to arrive. Any import tariffs or taxes are the responsibility of the purchaser, which vary widely depending on the country.
The import tariffs and taxes are quite high some countries. VAT can be as much as 20% of the purchase price, please note this is NOT included in shipping fees, the cost for shipping is my cost for mailing the package to you. Any other fees that may be incurred are the responsibility of the purchaser.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
I want you to be absolutely delighted with whatever piece you order, if you don't like it for any reason please return it to me within 10 days of it's arrival and I will give you a full refund. The exception to this are items that have been customized for you, such as a specific stone that has been set or an unusual size in a ring or neck wire.
I will cancel an order if you do so before I have it mailed and as long as the order has not been customized for you in some way, such as a specific stone set or a ring or neck wire size that is an unusual size.
I am not accepting custom orders at this time.